Ekspertise
Kontaktperson, ekspertise
Publikasjoner
- Involving users in the development of a modeling language for customer journeys
- Co-designing Tools to Support Self-mastering of Multiple Sclerosis—A Serious Chronic Disease
- Hva er viktig for meg? Kreftpasienters opplevelse av kommunikasjon, informasjonsflyt og organisering gjennom et pasientforløp
- Pasientforløp og tjenestedesign
- Smart Journey Mining for Improved Service Quality
- It’s Not My Problem: How Healthcare Models Relate to SME Cybersecurity Awareness
- Cybersecurity for SMEs: Introducing the Human Element into Socio-technical Cybersecurity Risk Assessment
- Designing a Modeling Language for Customer Journeys: Lessons Learned from User Involvement
- Designing a Modeling Language for Customer Journeys: Lessons Learned from User Involvement
- Smart Journey Mining for Improved Service Quality