Publikasjoner og ansvarsområder
Bioinformatics – approaching the big challenges in life sciences
Application of Patient Journey Methodology to Explore Needs for Digital Support. A Multiple Sclerosis Case Study
Application of Patient Journey Methodology to Explore Needs for Digital Support A Multiple Sclerosis Case Study
Multiple sclerosis (MS) is a chronic disease with a highly variable course, and patients face a large number of health professionals during treatment and follow-up. We introduce a methodology for detailed analysis and visualisation of patient journeys. The purpose was to gain insight into MS-patient...
An introduction to user experience and modelling of user journeys
Managing Complex Patient Journeys in Healthcare
Health-care services are increasingly being digitized for greater flexibility and efficient sharing of information. There is also increased awareness among health-care providers that they must consider their services from the perspective of the patient. To offer a coherent patient journey and effici...
Hva er et pasientforløp?
Pasientforløp har nærmest blitt et obligatorisk uttrykk i helsesammenheng, enten du er politiker, sykepleier, eller IT-ansvarlig. Denne rapporten oppsummerer resultater fra et forprosjekt der vi har undersøkt selve begrepet pasientforløp. Vi benytter et pasientsentrisk perspektiv...
Hvordan beskrive pasientreisen med et språk som alle forstår?
Customer Journey Heatmaps: a wake-up call
A certain company experienced an increasing level of dissatisfaction among its customers with the service it provided, and disagreed internally about the root causes of the negative trend. This case study describes a formalised methodology for customer journeys and a procedure to identify customer p...