Chatbots are increasingly taken up to support organizational functions and processes, particularly in support of the Human Resource Management (HRM) function. However, there is a lack of knowledge on the organizational implications of this support – in particular the operational interplay between...
While chatbots have become an important part of customer service operations, there is a knowledge gap concerning organizational aspects of chatbot implementation and management. In response to this gap, we present a study of organizational factors affecting successful chatbot implementation. The...
Chatbots are increasingly offered as an alternative source of customer service. For users to take up chatbots for this purpose, it is important that users trust chatbots to provide the required support. However, there is currently a lack in knowledge regarding the factors that affect users’ trust in...
With the current rise in the global blue food demand, it is crucial to investigate the current and future production activities and their potential impact on the environment. We are looking at 6 different technologies for salmon aquaculture in Norway with various levels of maturity and market...
Chatbots are predicted to play a key role in customer service. Users’ trust in such chatbots is critical for their uptake. However, there is a lack of knowledge concerning users’ trust in chatbots. To bridge this knowledge gap, we present a questionnaire study (N = 154) that investigated factors of...
Social design feedback is a novel approach to usability evaluation where user participants are asked to comment on designs asynchronously in online ad-hoc groups. Two key features of this approach are that (1) it supports interaction between user participants and development team representatives and...
The offshore wind energy sector is rapidly evolving, with floating wind turbines playing a pivotal role in expanding renewable energy capacity in deep-water regions. Central to the stability and safety of these floating structures are mooring systems, which have traditionally relied on steel wire...
Sectorial electrification is a key strategy towards reducing greenhouse gas (GHG) emissions as the world tries to wean off fossil fuels in its path towards net zero. Electrification has been gaining impetus in the maritime industry, which contributes roughly 3% of the global GHG emissions. A...
Life Cycle Assessment (LCA) is a key tool for evaluating the environmental impacts of electricity generation technologies, including wind power. However, current LCA practices across academia and the wind industry are fragmented, with results varying due to differences in modelling choices, data...
Presentasjon av SafeBESS-prosjektet under Brannsikkerhetskonferansen 2025 i Bergen. Resultater fra SafeBESS ble presentert og utfordringer knyttet til sikker bruk av store batteripakker i bygninger....
The presentation focused on results obtained in the research project SafeBESS – Technology and building design for safe operation of battery energy storage systems. The project focuses on identifying hazards related to large battery systems installed in buildings, both related to the battery...