- Enhet:
- SINTEF Digital
- Avdeling:
- Sustainable Communication Technologies
- Kontorsted:
- Oslo
Publikasjoner
- My AI Friend: How Users of a Social Chatbot Understand Their Human–AI Friendship
- Organizational Factors Affecting Successful Implementation of Chatbots for Customer Service
- “Have a nice day:)”: Social interactions with customer service chatbots.
- Understanding how chatbots work: An exploratory study of mental models in customer service chatbots.
- Chatbot Research and Design: 4th International Workshop, CONVERSATIONS 2020, Virtual Event, November 23–24, 2020, Revised Selected Papers.
- Understanding the user experience of customer service chatbots: What can we learn from customer satisfaction surveys?
- CUI@CSCW: Inclusive and collaborative child-facing voice technologies
- Investigating the user experience of customer service chatbot interaction: a framework for qualitative analysis of chatbot dialogues
- Future directions for chatbot research: an interdisciplinary research agenda
- Deep learning for prediction of depressive symptoms in a large textual dataset