Prosjekter
Publikasjoner
- LLM-Powered Conversational AI in Customer Service: Users’ Expectations and Anticipated Use
- Chatbots and Human-Centered AI. 8th International Workshop, CONVERSATIONS 2024, Thessaloniki, Greece, December 4–5, 2024, Revised Selected Papers
- Conversation logs as a source of insight: Predicting user satisfaction for customer service chatbots
- Unge og helseinformasjon: ChatGPT vs. fagpersoner Les publikasjonen
- Understanding Model Power in Social AI Les publikasjonen
- A Web-Based Intervention to Support a Growth Mindset and Well-Being in Unemployed Young Adults: Development Study
- Conversational Breakdown in a Customer Service Chatbot: Impact of Task Order and Criticality on User Trust and Emotion
- The impact of chatbots on public service provision: A qualitative interview study with citizens and public service providers
- Exploring a Gaming-Based Intervention for Unemployed Young Adults: Thematic Analysis
- Why do people use ChatGPT? Exploring user motivations for generative conversational AI Les publikasjonen
Annen formidling
- Hvem gir unge «best» svar om mental helse: KI eller fagfolk?
- KI – et spennende supplement i karriereveiledningen
- Chatbot research at SINTEF
- Ethics and trust from a human-centric perspective
- Trustworthy AI in THEMIS 5.0
- KI og karriereveiledning
- Preface
- Fakespeak, NxtGenFake og KI-RISK
- AI-drevet kundeservice er her for å bli (om episode i Kundeservicepodden)
- At det blir store endringer, er jeg ikke i den minste tvil om