The impact of chatbots on public service provision: A qualitative interview study with citizens and public service providers
Category
Academic article
Language
English
Author(s)
Affiliation
- OsloMet - Oslo Metropolitan University
- SINTEF Digital / Sustainable Communication Technologies
- University of Oslo
Year
2024Published in
Government Information Quarterly: an international journal of information technology management, policies, and practices
ISSN
0740-624X
Publisher
Elsevier
Volume
41
Issue
2