More publications
- CUSTOMER CARE IN THE AGE OF AI: CURRENT PERCEPTIONS AND FUTURE EXPECTATIONS
- Beyond utility: Relational conflicts in human–AI relationships Read the publication
- Large language models in daily life: Users’ perceptions of beneficial assistance and undue reliance Read the publication
- Patient Pathways Inefficiencies in Neurology Care: Providers’ Perspectives Read the publication
- LLM-Powered Conversational AI in Customer Service: Users’ Expectations and Anticipated Use Read the publication
- Towards a Formal Framework for Modeling Patient Journeys Read the publication
- How Do Cancer Patients Keep Track of Their Patient Journeys? Read the publication
- Dual-Perspective Modeling of Patient Pathways: A Case Study on Kidney Cancer Read the publication
- Perceptions of customer-facing digital technology: a qualitative interview study from grocery retail Read the publication
- The Human Likeness of Government Chatbots – An Empirical Study from Norwegian Municipalities Read the publication
Other
- Towards a Formal Framework for Modeling Patient Journeys
- LLM hallucinations in conversational AI for customer service: Framework and end-user perceptions
- Hvordan bruker SINTEF Digital KI?
- Pasientforløp og Helsetjenester
- How Do Cancer Patients Keep Track of Their Patient Journeys?
- Dual-perspective Modeling of Patient Pathways: A Case Study on Kidney Cancer
- Medietilsynet med millionar til forsking på media og dataspel
- Helse Nord og lokalpatriotisme
- On track on the care pathway: Care coordination, information, and communication needs among Norwegian cancer patients