- Enhet:
- SINTEF Digital
- Avdeling:
- Sustainable Communication Technologies
- Kontorsted:
- Oslo
Publikasjoner
- Organizational Factors Affecting Successful Implementation of Chatbots for Customer Service
- Understanding how chatbots work: An exploratory study of mental models in customer service chatbots.
- Deep learning for prediction of depressive symptoms in a large textual dataset
- My chatbot companion – a study of human-chatbot relationships
- When the Social Becomes Non-Human: Young People’s Perception of Social Support in Chatbots
- Chatbot Research and Design. 4th International Workshop, CONVERSATIONS 2020, Virtual Event, November 23–24, 2020, Revised Selected Papers.
- “Have a nice day:)”: Social interactions with customer service chatbots.
- Facilitating access to municipality services through a conversational user interface.
- Understanding the user experience of customer service chatbots.
- Towards successful chatbots? What research can teach us.