Publikasjoner og ansvarsområder
The complementarity of qualitative and quantitative research methods
Fake and fact - guest lecture
Chatbots - lecture
Social Health Bots - prosjektpresentasjon
Nettroboter som nye venner?
A love story? Relationships between humans and chatbots.
Chatbots for customer service: user experience and motivation
Companies are increasingly using chatbots to provide customer service. Despite this trend, little in-depth research has been conducted on user experience and user motivation for this important application area of conversational interfaces. To close this research gap, we interviewed 24 users of two c...
An Initial Model of Trust in Chatbots for Customer Service – Findings from a Questionnaire Study
Chatbots are predicted to play a key role in customer service. Users’ trust in such chatbots is critical for their uptake. However, there is a lack of knowledge concerning users’ trust in chatbots. To bridge this knowledge gap, we present a questionnaire study (N = 154) that investigated factors of ...
Conversational Agents: Acting on the Wave of Research and Development
In the last five years, work on software that interacts with people via typed or spoken natural language, called chatbots, intelligent assistants, social bots, virtual companions, non-human players, and so on, increased dramatically. Chatbots burst into prominence in 2016. Then came a wave of resear...