Sammendrag
The introduction of Integrated Operations (IO) in the offshore oil and gas industry makes distanced and distributed decision-making a growing part of normal work. Some functions have been transferred from offshore installations to onshore offices as a consequence of the technologies that have recently become available. The authors analyze whether the onshore organization is ready for increased responsibilities by increasing the resilience in its work patterns, since resilience is important for maintaining or increasing safety level compared to current operation, where personnel on board installations can observe the plant at first hand. This study has been performed as a case study of an onshore Support Center in a drilling company at the start of the process of using the Support Center. The establishment of the Support Center involved re-arranging the office arrangements to an open landscape for all offshore installation support personnel and grouping them according to disciplines. They also acquired new technology, including video conference equipment. Important findings are that developing resilience has to be followed through at all levels of the organization. Time and resources have to be made available when work practices change, providing the physical framework alone does not improve resilience. The study also offers a more detailed description of capability resilience and which aspects should be considered when developing resilience. The authors look at the status so far in the change process and also find areas that should be developed in order to increase resilience further.