Sammendrag
We are witnessing a shift towards experience economy. Providing products and services with good quality of user experience (UX) is one of the crucial success factors for IT industry. User experience is therefore an emerging research area focusing on understanding and measuring user experience. This talk presents the major concepts related to user experience, as well as UX measures, and UX evaluation methods and tools. Furthermore, the talk presents the results of the UX evaluation studies conducted within two large European research projects.