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Open Service Innovation Platforms and Experience

Open Service Innovation Platforms and Experience

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Sammendrag
Open Service Innovation (OSI) platforms invite customers and other users to co-create innovative ideas and generate experiences that will potentially create value. In this paper, we propose a framework for designing experiences for service users of OSI platforms. The framework utilise the following four types of experiences described by Polaine et al.’s (2013): user experience, customer experience, human experience and service provider experience by the properties relevant within the OSI context. Our framework might provide useful insights to OSI platform designers and help them to effectively involve users in the innovation process.
Oppdragsgiver
  • Norges forskningsråd / 203432
Språk
Engelsk
Forfatter(e)
Institusjon(er)
  • SINTEF Digital / Software and Service Innovation
  • Universitetet i Oslo
År
2014
Publisert i
Linköping Electronic Conference Proceedings
ISSN
1650-3686
Forlag
Linköping University Electronic Press
Bok
ServDes.2014 Service Future, Proceedings of the fourth Service Design and Service Innovation Conference, Lancaster University, United Kingdom, 9-11 April 2014
Hefte nr.
.
ISBN
978-91-7519-280-2
Side(r)
440 - 445