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Human-Computer Interaction (HCI)

Human-Computer Interaction (HCI)

Researching the interplay between technology, humans, and society. Developing and evaluating computer systems suited to the needs of humans and society.

The HCI group is multidisciplinary, spanning informatics, media science, psychology, and the natural sciences. We are nine researchers, and we supervise master- and PhD students.

Our research is always in the close vicinity of the end users. We do applied research in close collaboration with industrial partners. We develop methods, frameworks, tools and theory.

Key research areas:

  • User needs, user experience, usability, patterns of use​
  • Decision support systems for critical environments​
  • Chatbots and design for AI applications​
  • Service research and customer journey modelling
  • Social media and trust

See our selected research papers here.

Research Manager
934 09 191

Customer Journey Modelling Language

SINTEF researches services and user journeys from theoretical and practical perspectives. A key tool when working with digital service innovation is the Customer Journey Modelling Language, a simple and visual way to create a common understanding of the details facing users of digital services - throughout their user journeys.

Read more about customer journey modelling language  

 

 

Selected projects

HCI group members

Jan Håvard Skjetne

Research Manager
934 09 191
Name
Jan Håvard Skjetne
Title
Research Manager
Phone
934 09 191
Department
Software and Service Innovation
Office
Oslo
Company
SINTEF AS

Konstantinos Boletsis

Research Scientist
+47 968 66 006
Name
Konstantinos Boletsis
Title
Research Scientist
Phone
+47 968 66 006
Department
Software and Service Innovation
Office
Oslo
Company
SINTEF AS

Petter Bae Brandtzæg

Chief Scientist
928 06 546
Name
Petter Bae Brandtzæg
Title
Chief Scientist
Phone
928 06 546
Department
Software and Service Innovation
Office
Oslo
Company
SINTEF AS

Asbjørn Følstad

Senior Research Scientist
+47 932 93 013
Name
Asbjørn Følstad
Title
Senior Research Scientist
Phone
+47 932 93 013
Department
Software and Service Innovation
Office
Oslo
Company
SINTEF AS

Ragnhild Halvorsrud

Senior Research Scientist
+47 977 38 883
Name
Ragnhild Halvorsrud
Title
Senior Research Scientist
Phone
+47 977 38 883
Department
Software and Service Innovation
Office
Oslo
Company
SINTEF AS

Amela Karahasanovic

Senior Research Scientist
481 08 895
Name
Amela Karahasanovic
Title
Senior Research Scientist
Phone
481 08 895
Department
Software and Service Innovation
Office
Oslo
Company
SINTEF AS

Erik Gøsta Nilsson

Senior Research Scientist
930 89 477
Name
Erik Gøsta Nilsson
Title
Senior Research Scientist
Phone
930 89 477
Department
Software and Service Innovation
Office
Oslo
Company
SINTEF AS

Marita Bjaaland Skjuve

Research Scientist/PhD Fellow
+47 936 00 565
Name
Marita Bjaaland Skjuve
Title
Research Scientist/PhD Fellow
Phone
+47 936 00 565
Department
Software and Service Innovation
Office
Oslo
Company
SINTEF AS

Md Zia Uddin

Research Scientist
+47 966 72 832
Name
Md Zia Uddin
Title
Research Scientist
Phone
+47 966 72 832
Department
Software and Service Innovation
Office
Oslo
Company
SINTEF AS