Research group Human-Computer Interaction

Our expertise

We are experts in the interplay between technology, people, and society. We use this knowledge to develop and evaluate digital systems that contribute to a more sustainable, inclusive, and well-functioning society, and that meet people's needs and preferences. The group works multidisciplinarily across computer science, media communication, psychology, and natural sciences. We are experts in:

• User experience of technology
• Risk-based and AI-driven decision support
• Chatbots and user-centred artificial intelligence
• Digital services and customer journeys
• Media and trust
• Visualization, modelling, and extended reality (XR – both VR and AR)
• Risk management and digital sovereignty
• Secure and trustworthy intelligent systems
• Complex human-AI-centred systems

Our research is directed at both the public and private sectors, and spans multiple domains such as:

• Health
• Aviation
• Mobility
• Climate and sustainability
• Environment, nature and ocean
• Innovation in the public sector (education, democracy, and emergency preparedness)
• Security and emergency preparedness
• Energy

How we work

We develop solutions that address concrete needs in business, the public sector, and society. We work closely with customers and test and evaluate solutions together with end-users to ensure that the technology developed creates value in practice.

The group uses methodologies such as:

• Service design
• Participatory design
• Inclusive design
• Design science
• Agile innovation
• Specific methods include:
• Observation
• Interviews
• Co-creation (co-design and workshops)
• Surveys
• Experiments
• Prototyping (Web solutions, IoT, Machine Learning models, chatbots, etc.)
• Case studies

What sets us apart?

We are an interdisciplinary group with broad expertise across a variety of areas and methodologies. This enables us to handle a wide spectrum of knowledge and innovation needs, particularly complex problems and critical environments where safety, trust, and sustainability are especially important. We are well accustomed to including users throughout the research process and working closely with customers to ensure a good the relationship between technology and people.

An international environment

The research group participates in international research projects and collaborates with leading research environments, universities, and organizations globally. Several of the projects are funded through EU programs and international research initiatives.

Our researchers actively contribute to international expert communities within HCI, service design, XR, and human factors. The group publishes research in recognized scientific journals and conferences, and collaborates with technology providers, public actors, and industrial partners.

Some highlights

• Research on human performance and decision support in aviation and safety-critical operations.
• Develop methods for modelling user and customer journeys through Customer Journey Modelling Language (CJML).
• Conduct research and experimentation in virtual and immersive technologies through SINTEF's XR lab.
• Contribute to the development of user-oriented digital services in health, mobility, industry, and the public sector. Develop methods/tools for risk-based decision support for safety and emergency preparedness in critical sectors.

How we can help you

We assist organizations that want to develop better digital services, understand user needs, reduce complexity, or explore new technological opportunities.

• Do you want to develop digital services that actually work for your users?
• Do you need better insight into how customers, employees, or citizens experience your solutions?
• Do you want to explore how emerging technologies (XR, artificial intelligence, 3D printing, or drones) can be used beneficially for society?

We can help you with:

• Digital security, emergency preparedness, and sovereignty.
• Co-creation and innovation in complex digital ecosystems.
• Research and innovation in risk- and AI-based decision support.
• User insights and needs analysis, as well as service design and customer/user journeys.
• Research on human factors.

Want to collaborate with us?

We are always open to new collaboration opportunities. Get in touch to learn more about our research and how we can develop the digital solutions of the future together.

The research group collaborates with industry, the public sector, research environments, and startups on both small and large innovation projects. You can collaborate with us through research projects, innovation projects, strategic consulting, piloting and testing, or by exploring new technological possibilities together with our researchers.