Various industries such as healthcare, oil and gas as well as transport including aviation and railways, are all subject to stringent regimes relating to regulations and standardization, and extensive use of procedures in order to ensure safety. Hollnagel's (2014) view on safety through Safety-II in...

Nurse calls in a hospital can constitute either positive or negative (wanted or unwanted) interruptions depending on various factors. This study aims to understand nurses’ strategies in facilitating the reception of wanted nurse calls and the restriction of unwanted nurse calls. Applying a resilienc...

This paper reports a study of sensemaking in operating theatres. We explored the role of sensemaking processes in the safe and efficient performance of surgical procedures. The study is based on observations, semi-structured interviews, and informal conversations with surgeons, anaesthetists, operat...

Telemedicine has been common practice in the petroleum industry for decades, first being characterized by telephonic contacts between the offshore platforms and the onshore medical support, and today including videoconference and digital medical devices. In this paper we present work drawing on a sy...

Telemedicine has been common practice in the petroleum industry for decades, first being characterized by telephonic contacts between the offshore platforms and the onshore medical support, and today including videoconference and digital medical devices. In this paper we present work drawing on a sy...