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Towards a Formal Framework for Modeling Patient Journeys

Abstract

Patients encounter multiple actors across their journeys. Unlike patient pathways, a patient journey reflects the patient perspective and include actors extending beyond single healthcare providers. Since existing approaches to patient journeys remain institution-centric, we propose a categorization of actors based on an empirical study with patients. Our proposed categorization extends beyond traditional healthcare providers to include patient portals and other external entities.
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Category

Academic chapter

Language

English

Affiliation

  • SINTEF Digital / Sustainable Communication Technologies
  • SINTEF Digital / Health Research

Year

2025

Publisher

IOS Press

Book

MEDINFO 2025 — Healthcare Smart × Medicine Deep: Proceedings of the 20th World Congress on Medical and Health Informatics

ISBN

9781643686080

Page(s)

1578 - 1579

View this publication at Norwegian Research Information Repository