Multiple sclerosis (MS) is a chronic disease with a highly variable course, and patients face a large number of health professionals during treatment and follow-up. We introduce a methodology for detailed analysis and visualisation of patient journeys. The purpose was to gain insight into MS-patient...

Health-care services are increasingly being digitized for greater flexibility and efficient sharing of information. There is also increased awareness among health-care providers that they must consider their services from the perspective of the patient. To offer a coherent patient journey and effici...

Pasientforløp har nærmest blitt et obligatorisk uttrykk i helsesammenheng, enten du er politiker, sykepleier, eller IT-ansvarlig. Denne rapporten oppsummerer resultater fra et forprosjekt der vi har undersøkt selve begrepet pasientforløp. Vi benytter et pasientsentrisk perspektiv...

A certain company experienced an increasing level of dissatisfaction among its customers with the service it provided, and disagreed internally about the root causes of the negative trend. This case study describes a formalised methodology for customer journeys and a procedure to identify customer p...