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Ragnhild Halvorsrud

Senior Research Scientist

Ragnhild Halvorsrud

Senior Research Scientist

Ragnhild Halvorsrud
Phone: +47 977 38 883
Department: Software and Service Innovation
Office: Oslo

Publications and responsibilities

Publication
https://www.sintef.no/en/publications/publication/?pubid=CRIStin+1759970

Multiple sclerosis (MS) is a chronic disease with a highly variable course, and patients face a large number of health professionals during treatment and follow-up. We introduce a methodology for detailed analysis and visualisation of patient journeys. The purpose was to gain insight into MS-patient...

Authors Halvorsrud Ragnhild Røhne Mette Celius Elisabeth Gulowsen Moen Stine Marit Strisland Frode
Year 2019
Type Part of a book/report
Publication
https://www.sintef.no/en/publications/publication/?pubid=CRIStin+1658406

Health-care services are increasingly being digitized for greater flexibility and efficient sharing of information. There is also increased awareness among health-care providers that they must consider their services from the perspective of the patient. To offer a coherent patient journey and effici...

Authors Halvorsrud Ragnhild Lillegaard Annette Lund Røhne Mette Jensen Andreas Momme
Year 2019
Type Part of a book/report
Publication
https://www.sintef.no/en/publications/publication/?pubid=CRIStin+1620949

A certain company experienced an increasing level of dissatisfaction among its customers with the service it provided, and disagreed internally about the root causes of the negative trend. This case study describes a formalised methodology for customer journeys and a procedure to identify customer p...

Authors von Zernichow Roger Skjuve Marita Halvorsrud Ragnhild
Year 2018
Type Part of a book/report