...physical and virtually connected due to a more modern and mobile world, and new technologies for collaboration and communication, such as mobile phones, satellites and internet. Next era will likely be the introduction of autonomy that is still in its start phase. By increased global mobility and transport...
Invited lecture...
...subjective customer experience, in the analysis and evaluation of service quality. In this paper, we explore how customer journey analysis and process mining can be combined to advance the analysis and improvement of services. First, we demonstrate the strengths and weaknesses of both methodologies using a...
...industry and academia due to its modular and flexible nature, a focus on reusing existing models and software, and its support for black-box modelling. The assumption of loosely-coupled subsystems which only synchronize at discrete time points severely challenges co-simulation accuracy and stability...
Autonomous ships will introduce a new paradigm in automation: Actual cooperation between humans and automation, instead of automation as a tool for teh human. This in turn requires trust in automation and enough time for humans to safely take over control when automation cannot any longer handle the...