LLM-Powered Conversational AI in Customer Service: Users’ Expectations and Anticipated Use

Category

Academic chapter/article/Conference paper

Client

Research Council of Norway (RCN) / 346762

Language

English

Author(s)

Affiliation

OsloMet - Oslo Metropolitan University
SINTEF Digital / Sustainable Communication Technologies
Unknown
University of Oslo

Year

2025

Publisher

Springer Nature

Book

Chatbots and Human-Centered AI. 8th International Workshop, CONVERSATIONS 2024, Thessaloniki, Greece, December 4–5, 2024, Revised Selected Papers

ISBN

9783031880452

DOI

https://doi.org/10.1007/978-3-031-88045-2_14

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