LLM-Powered Conversational AI in Customer Service: Users’ Expectations and Anticipated Use
Category
Academic chapter
Language
English
Author(s)
Affiliation
- SINTEF Digital / Sustainable Communication Technologies
- OsloMet - Oslo Metropolitan University
Year
2025Publisher
Springer Nature
Book
Chatbots and Human-Centered AI. 8th International Workshop, CONVERSATIONS 2024, Thessaloniki, Greece, December 4–5, 2024, Revised Selected Papers
ISBN
9783031880452
View this publication at Norwegian Research Information Repository