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LLM-Powered Conversational AI in Customer Service: Users’ Expectations and Anticipated Use

Category

Academic chapter

Language

English

Affiliation

  • SINTEF Digital / Sustainable Communication Technologies
  • OsloMet - Oslo Metropolitan University

Year

2025

Publisher

Springer Nature

Book

Chatbots and Human-Centered AI. 8th International Workshop, CONVERSATIONS 2024, Thessaloniki, Greece, December 4–5, 2024, Revised Selected Papers

ISBN

9783031880452

View this publication at Norwegian Research Information Repository