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“Have a nice day:)”: Social interactions with customer service chatbots.

Category

Academic chapter/article/Conference paper

Client

  • Research Council of Norway (RCN) / 282244

Language

English

Author(s)

Affiliation

  • University of Oslo
  • SINTEF Digital / Software and Service Innovation

Year

2021

Publisher

IADIS Press

Book

Proceedings of the 19th International Conference: e-Society 2021

ISBN

978-989-8704-26-9

Page(s)

53 - 61

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