“Have a nice day:)”: Social interactions with customer service chatbots.
Category
Academic chapter/article/Conference paper
Client
- Research Council of Norway (RCN) / 282244
Language
English
Author(s)
- Stine Ordemann
- Marita Bjaaland Skjuve
- Asbjørn Følstad
- Cato Bjørkli
Affiliation
- University of Oslo
- SINTEF Digital / Sustainable Communication Technologies
Year
2021Publisher
IADIS Press
Book
Proceedings of the 19th International Conference: e-Society 2021
ISBN
978-989-8704-26-9
Page(s)
53 - 61