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Understanding how chatbots work: An exploratory study of mental models in customer service chatbots.

Category

Academic article

Client

  • Research Council of Norway (RCN) / 282244

Language

English

Author(s)

Affiliation

  • University of Oslo
  • SINTEF Digital / Software and Service Innovation

Year

2021

Published in

IADIS International Journal on WWW/Internet

ISSN

1645-7641

Volume

19

Issue

1

Page(s)

17 - 36

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