Organizational Factors Affecting Successful Implementation of Chatbots for Customer Service
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Category
Academic article
Client
- Research Council of Norway (RCN) / 282244
Language
English
Author(s)
- Juliana J. Y. Zhang
- Asbjørn Følstad
- Cato A. Bjørkli
Affiliation
- University of Oslo
- SINTEF Digital / Sustainable Communication Technologies
Year
2021Published in
Journal of Internet Commerce
ISSN
1533-2861