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Organizational Factors Affecting Successful Implementation of Chatbots for Customer Service

Category

Academic article

Client

  • Research Council of Norway (RCN) / 282244

Language

English

Author(s)

Affiliation

  • University of Oslo
  • SINTEF Digital / Software and Service Innovation

Year

2021

Published in

Journal of Internet Commerce

ISSN

1533-2861

View this publication at Cristin