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Asbjørn Følstad

Senior Research Scientist

Asbjørn Følstad

Senior Research Scientist

Asbjørn Følstad
Phone: +47 932 93 013
Email:
Department: Software and Service Innovation
Office: Oslo

Publications and responsibilities

Publication
https://www.sintef.no/en/publications/publication/?pubid=1827035

Chatbots represent new opportunities for low-threshold preventive mental health support to youths. To provide needed knowledge regarding how to design chatbots for this purpose, we present an exploratory design study where we designed and evaluated a prototype chatbot to complement the work of schoo...

Authors Camilla Gudmundsen Høiland Asbjørn Følstad Amela Karahasanovic
Year 2020
Type Academic article
Publication
https://www.sintef.no/en/publications/publication/?pubid=1813287

For chatbots to be broadly adopted by users, it is critical that they are experienced as useful and pleasurable. While there is an emerging body of research concerning user uptake and use of chatbots, there is a lack of theoretically grounded studies detailing what constitutes good or poor chatbot u...

Year 2020
Type Academic article
Publication
https://www.sintef.no/en/publications/publication/?pubid=1720209

Companies are increasingly using chatbots to provide customer service. Despite this trend, little in-depth research has been conducted on user experience and user motivation for this important application area of conversational interfaces. To close this research gap, we interviewed 24 users of two c...

Year 2019
Type Academic chapter/article/Conference paper
Publication
https://www.sintef.no/en/publications/publication/?pubid=1720205

Chatbots are predicted to play a key role in customer service. Users’ trust in such chatbots is critical for their uptake. However, there is a lack of knowledge concerning users’ trust in chatbots. To bridge this knowledge gap, we present a questionnaire study (N = 154) that investigated factors of ...

Authors Cecilie Bertinussen Nordheim Asbjørn Følstad Cato Alexander Bjørkli
Year 2019
Type Academic article
Publication
https://www.sintef.no/en/publications/publication/?pubid=1693416

Chatbots are emerging as interactive systems. However, we lack knowledge on how to classify chatbots and how such classification can be brought to bear in analysis of chatbot interaction design. In this workshop paper, we propose a typology of chatbots to support such classification and analysis. Th...

Year 2019
Type Academic chapter/article/Conference paper