Projects
Contact person, projects
- THEMIS 5.0 - Human-centered Trustworthiness Optimisation in Hybrid Decision Support (2023 - 2026)
- BEST in Retail – Business model innovation & ecosystems for seamless transactions in retail (2021 - 2024)
- ETAPAS - Ethical Technology Adoption in Public Administration Services. (2020 - 2023)
- Chatbots for Loyalty (2018 - 2022)
- HUMANE (2017 - )
- Human-Chatbot Interaction Design (2017 - 2022)
Publications
- Emerging AI individualism: how young people integrate social AI into everyday life.
- Emerging AI individualism: how youngpeople integrate social AI into everyday life
- LLM-Powered Conversational AI in Customer Service: Users’ Expectations and Anticipated Use
- Chatbots and Human-Centered AI. 8th International Workshop, CONVERSATIONS 2024, Thessaloniki, Greece, December 4–5, 2024, Revised Selected Papers
- Conversation logs as a source of insight: Predicting user satisfaction for customer service chatbots
- Unge og helseinformasjon: ChatGPT vs. fagpersoner Read publication
- Understanding Model Power in Social AI Read publication
- A Web-Based Intervention to Support a Growth Mindset and Well-Being in Unemployed Young Adults: Development Study
- Conversational Breakdown in a Customer Service Chatbot: Impact of Task Order and Criticality on User Trust and Emotion
- The impact of chatbots on public service provision: A qualitative interview study with citizens and public service providers
Other
- AI Individualism: Transforming Social Structures in the Age of Social Artificial Intelligence
- Hvem gir unge «best» svar om mental helse: KI eller fagfolk?
- KI – et spennende supplement i karriereveiledningen
- Chatbot research at SINTEF
- Ethics and trust from a human-centric perspective
- Trustworthy AI in THEMIS 5.0
- KI og karriereveiledning
- Preface
- Fakespeak, NxtGenFake og KI-RISK
- AI-drevet kundeservice er her for å bli (om episode i Kundeservicepodden)