Asbjørn Følstad

Publications

• 2021 Academic article
  My chatbot companion – a study of human-chatbot relationships
• 2021 Academic chapter/article/Conference paper
  When the Social Becomes Non-Human: Young People’s Perception of Social Support in Chatbots
• 2021 Academic anthology/Conference proceedings
  Chatbot Research and Design. 4th International Workshop, CONVERSATIONS 2020, Virtual Event, November 23–24, 2020, Revised Selected Papers.
• 2021 Academic chapter/article/Conference paper
  “Have a nice day:)”: Social interactions with customer service chatbots.
• 2021 Lecture
  Facilitating access to municipality services through a conversational user interface.
• 2021 Lecture
  Understanding the user experience of customer service chatbots.
• 2021 Lecture
  Towards successful chatbots? What research can teach us.
• 2021 Lecture
  Undersøkelse av Kommune-Kari i seks kommuner.
• 2021 Academic chapter/article/Conference paper
  Understanding the user experience of customer service chatbots: What can we learn from customer satisfaction surveys?
• 2021 Academic chapter/article/Conference paper
  CUI@CSCW: Inclusive and collaborative child-facing voice technologies