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Asbjørn Følstad

Senior Research Scientist

Asbjørn Følstad

Senior Research Scientist

Asbjørn Følstad
Phone: +47 932 93 013
Department: Software and Service Innovation
Office: Oslo

Publications and responsibilities

Publication
https://www.sintef.no/en/publications/publication/?pubid=CRIStin+1720209

Companies are increasingly using chatbots to provide customer service. Despite this trend, little in-depth research has been conducted on user experience and user motivation for this important application area of conversational interfaces. To close this research gap, we interviewed 24 users of two c...

Year 2019
Type Part of a book/report
Publication
https://www.sintef.no/en/publications/publication/?pubid=CRIStin+1720205

Chatbots are predicted to play a key role in customer service. Users’ trust in such chatbots is critical for their uptake. However, there is a lack of knowledge concerning users’ trust in chatbots. To bridge this knowledge gap, we present a questionnaire study (N = 154) that investigated factors of ...

Authors Nordheim Cecilie Bertinussen Følstad Asbjørn Bjørkli Cato Alexander
Year 2019
Type Journal publication
Publication
https://www.sintef.no/en/publications/publication/?pubid=CRIStin+1696421

In the last five years, work on software that interacts with people via typed or spoken natural language, called chatbots, intelligent assistants, social bots, virtual companions, non-human players, and so on, increased dramatically. Chatbots burst into prominence in 2016. Then came a wave of resear...

Authors Jaques Richard Følstad Asbjørn Gerber Elizabeth Grudin Jonathan Ewa Luger Monroy-Hernández Andrés Dakuo Wang
Year 2019
Type Part of a book/report
Publication
https://www.sintef.no/en/publications/publication/?pubid=CRIStin+1693416

Chatbots are emerging as interactive systems. However, we lack knowledge on how to classify chatbots and how such classification can be brought to bear in analysis of chatbot interaction design. In this workshop paper, we propose a typology of chatbots to support such classification and analysis. Th...

Year 2019
Type Part of a book/report
Publication
https://www.sintef.no/en/publications/publication/?pubid=CRIStin+1681780

Advances in artificial intelligence strengthen chatbots’ ability to resemble human conversational agents. For some application areas, it may be tempting not to be transparent regarding a conversational agent’s nature as chatbot or human. However, the uncanny valley theory suggests that such lack in ...

Year 2019
Type Journal publication
Publication
https://www.sintef.no/en/publications/publication/?pubid=CRIStin+1626870

Chatbots are increasingly offered as an alternative source of customer service. For users to take up chatbots for this purpose, it is important that users trust chatbots to provide the required support. However, there is currently a lack in knowledge regarding the factors that affect users’ trust in...

Authors Følstad Asbjørn Nordheim Cecilie Bertinussen Bjørkli Cato Alexander
Year 2018
Type Journal publication