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Ragnhild Halvorsrud

Senior Research Scientist

Ragnhild Halvorsrud

Senior Research Scientist

Ragnhild Halvorsrud
Phone: +47 977 38 883
Department: Software and Service Innovation
Office: Oslo

Publications and responsibilities

Publication
https://www.sintef.no/en/publications/publication/?pubid=CRIStin+1658406

Health-care services are increasingly being digitized for greater flexibility and efficient sharing of information. There is also increased awareness among health-care providers that they must consider their services from the perspective of the patient. To offer a coherent patient journey and effici...

Authors Halvorsrud Ragnhild Lillegaard Annette Lund Røhne Mette Jensen Andreas Momme
Year 2019
Type Part of a book/report
Publication
https://www.sintef.no/en/publications/publication/?pubid=CRIStin+1620949

A certain company experienced an increasing level of dissatisfaction among its customers with the service it provided, and disagreed internally about the root causes of the negative trend. This case study describes a formalised methodology for customer journeys and a procedure to identify customer p...

Authors von Zernichow Roger Skjuve Marita Halvorsrud Ragnhild
Year 2018
Type Part of a book/report
Publication
https://www.sintef.no/en/publications/publication/?pubid=CRIStin+1519115

Involving users in the design of sharing economy services is important to re-alize the expected growth in this market. However, such involvement may be challenging due to the complexity and networked character of the service context. We present a case study showing how users' online feedback on nove...

Authors Følstad Asbjørn Chasanidou Dimitra Haugstveit Ida Maria Halvorsrud Ragnhild
Year 2017
Type Part of a book/report
Publication
https://www.sintef.no/en/publications/publication/?pubid=CRIStin+1518856

Service providers need a structured overview of their service processes to be able to offer satisfying experiences for their customers. The chapter introduces a framework for intuitive modeling of service processes in terms of customer journeys. The authors provide guidelines for Customer Journey An...

Authors Halvorsrud Ragnhild Kvale Knut
Year 2017
Type Part of a book/report
Publication
https://www.sintef.no/en/publications/publication/?pubid=CRIStin+1407478

We report on an evaluation of the Customer Journey Modelling Language (CJML) for documenting and visualizing a service process from the customer's perspective. The target group is employees in service organizations. We present a modelling toolkit and a scenario-based procedure that was used during t...

Authors Halvorsrud Ragnhild Haugstveit Ida Maria Pultier Antoine
Year 2016
Type Part of a book/report
Publication
https://www.sintef.no/en/publications/publication/?pubid=CRIStin+1406379

Purpose: The purpose of this paper is to propose a framework based on customer journeys for a structured portrayal of service delivery from the customer’s point of view. The paper also introduces customer journey analysis (CJA) for empirical investigation of individual service experiences in a multi...

Year 2016
Type Journal publication