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Ragnhild Halvorsrud

Senior Research Scientist

Ragnhild Halvorsrud

Senior Research Scientist

Ragnhild Halvorsrud
Phone: +47 977 38 883
Department: Software and Service Innovation
Office: Oslo

Publications and responsibilities

Publication
https://www.sintef.no/en/publications/publication/?pubid=CRIStin+1658406

Health-care services are increasingly being digitized for greater flexibility and efficient sharing of information. There is also increased awareness among health-care providers that they must consider their services from the perspective of the patient. To offer a coherent patient journey and effici...

Year 2019
Type Part of a book/report
Publication
https://www.sintef.no/en/publications/publication/?pubid=CRIStin+1518856

Service providers need a structured overview of their service processes to be able to offer satisfying experiences for their customers. The chapter introduces a framework for intuitive modeling of service processes in terms of customer journeys. The authors provide guidelines for Customer Journey An...

Year 2017
Type Part of a book/report
Publication
https://www.sintef.no/en/publications/publication/?pubid=CRIStin+1407478

We report on an evaluation of the Customer Journey Modelling Language (CJML) for documenting and visualizing a service process from the customer's perspective. The target group is employees in service organizations. We present a modelling toolkit and a scenario-based procedure that was used during t...

Year 2016
Type Part of a book/report
Publication
https://www.sintef.no/en/publications/publication/?pubid=CRIStin+1406379

Purpose: The purpose of this paper is to propose a framework based on customer journeys for a structured portrayal of service delivery from the customer’s point of view. The paper also introduces customer journey analysis (CJA) for empirical investigation of individual service experiences in a multi...

Year 2016
Type Journal publication