Researches the practical and theoretical aspects of service research and user modelling within healthcare, retail, the public sector, and digital services. Combines qualitative and quantitative data with visualization and process analysis. Develops workshops where users participate in the development, prototyping, and evaluation of digital systems.
Responsible for CJML, a modelling language for user journeys and patient pathways. Enjoys turning research into tools that others can use.
Education
Ph.D. in biophysics, University of Oslo (1996).
Innovation management in a global perspective, BI Norwegian Business School (30 credits, 2016).
Competence and research areas
Service research, customer experience and usability
Modelling of patient pathways and user journeys
Data-driven process analysis
AI and RAG for modelling and analysis
Design and visualization
User-centred design, user insight and co-design
Prototyping and evaluation of digital solutions
Evaluation of trustworthy AI
I have previous experience in developing VR multi-user simulators (collaborative virtual environments). I have also worked in the industrial sector for 11 years.
Linkedin
https://www.linkedin.com/in/ragnhildhalvorsrud/
ResearchGate
https://www.researchgate.net/profile/Ragnhild-Halvorsrud
ORCID
https://orcid.org/0000-0002-3774-4287
