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Application of Patient Journey Methodology to Explore Needs for Digital Support A Multiple Sclerosis Case Study

Application of Patient Journey Methodology to Explore Needs for Digital Support A Multiple Sclerosis Case Study

Category
Part of a book/report
Abstract
Multiple sclerosis (MS) is a chronic disease with a highly variable course, and patients face a large number of health professionals during treatment and follow-up. We introduce a methodology for detailed analysis and visualisation of patient journeys. The purpose was to gain insight into MS-patients' needs, experiences, and desires. A case study with three patients over a period of 4-6 weeks revealed how they interact with health professionals in managing their disease. We have identified several areas where digital tools may improve the patients' quality of life, and support health professionals in their follow-up and treatment of MS.
Language
English
Author(s)
Affiliation
  • SINTEF Digital / Software and Service Innovation
  • SINTEF Digital / Smart Sensor Systems
  • Oslo University Hospital
  • MS-Senteret Hakadal AS
Year
2019
Published in
Linköping Electronic Conference Proceedings
ISSN
1650-3686
Publisher
Linköping University Electronic Press
Book
Proceedings of the 17th Scandinavian Conference on Health Informatics 2019
Booklet
161
ISBN
978-91-7929-957-6
Page(s)
148 - 153