Effects of prior experience, gender, and age on trust in a banking chatbot with(out) breakdown and repair
Category
Academic chapter/article/Conference paper
Language
English
Author(s)
- Effie Lai-Chong Law
- Nena van As
- Asbjørn Følstad
Affiliation
- University of Durham
- Diverse norske bedrifter og organisasjoner
- SINTEF Digital / Sustainable Communication Technologies
Year
2023Publisher
Springer
Book
Human-Computer Interaction – INTERACT 2023: 19th IFIP TC13 International Conference, York, UK, August 28 – September 1, 2023, Proceedings, Part II
Issue
*
ISBN
978-3-031-42283-6
Page(s)
277 - 296