Chatbots in the customer journey – rethinking chatbots as a preferred point of contact.
Category
Lecture
Client
- Research Council of Norway (RCN) / 282244
Language
English
Author(s)
Affiliation
- SINTEF Digital / Sustainable Communication Technologies
Presented at
Open Seminar – Chatbots for Loyalty: Better Experiences through Conversational Technology
Place
Litteraturhuset, Oslo
Date
01.09.2022 - 01.09.2022
Organizer
the Chatbots for Loyalty project