Understanding how chatbots work: An exploratory study of mental models in customer service chatbots.

Client

• Research Council of Norway (RCN) / 282244

Author(s)

• Stine Ordemann
• Marita Bjaaland Skjuve
• Asbjørn Følstad
• Cato Bjørkli

Affiliation

• University of Oslo
• SINTEF Digital / Sustainable Communication Technologies

Issue

1

External resources

• https://www.iadisportal.org/ijwi/vol19_1.html
• https://www.iadisportal.org/ijwi/papers/202119102.pdf