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Investigating the user experience of customer service chatbot interaction: a framework for qualitative analysis of chatbot dialogues

Category

Academic article

Client

  • Research Council of Norway (RCN) / 282244

Language

English

Author(s)

Affiliation

  • SINTEF Digital / Software and Service Innovation
  • Diverse norske bedrifter og organisasjoner

Year

2021

Published in

Quality and User Experience

ISSN

2366-0139

Publisher

Springer

Volume

6

View this publication at Cristin