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Drivers of expectations: Why are Norwegian general practitioners skeptical of a prospective electronic health record?

Abstract

While expectations are well-known drivers of electronic health record (EHR) adoption, the drivers of expectations are more elusive. On the basis of interviews with general practitioners (GPs), we investigate how the early implementation process drives their expectations of an EHR that is being implemented in Norway. The GPs’ expectations of the prospective EHR are driven by (a) satisfying experiences with their current system, (b) the transfer of others’ experiences with the prospective EHR, (c) a sense of alignment, or lack thereof, with those in charge of the implementation process, (d) uncertainty about the inclusion of GP needs, and (e) competing technological futures. To manage expectations, starting early is important. Mismanaged expectations produce a need for convincing people to reverse their expectations. This appears to be the situation in Norway, where the GPs are currently skeptical of the prospective EHR.
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Category

Academic article

Language

English

Author(s)

Affiliation

  • SINTEF Digital / Health Research
  • University of Copenhagen
  • UiT The Arctic University of Norway

Year

2021

Published in

Health Informatics Journal

ISSN

1460-4582

Page(s)

1 - 11

View this publication at Norwegian Research Information Repository