Abstract
For process models to be useful, increasingly more software companies not only tailor their process models to the specific needs of the company, but also make them available on the company’s intranet. In this paper, we try to understand what characterizes the use of an electronic process guide among developers in a medium sized Software House. We describe the findings that emerged from a grounded theory study. The results show that implementing an electronic process guide is not a straight forward process. The insights gained from this study can be used as recommendations for other medium sized Software Houses when implementing electronic process guides.