Invisible and at the same time the face of the enterprise - Why encourage a formalised collective collaboration in Call Centres
Category
Academic lecture
Language
English
Author(s)
- Carla Dahl-Jørgensen
- Hans Yngvar Torvatn
Affiliation
- SINTEF Digital / Technology Management
Presented at
Call Center conference
Place
København
Date
13.11.2003 - 14.11.2003