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Introducing Open Service Innovation Platforms: A Case Study

Abstract

This paper presents the results from a qualitative study that examines managers' perspectives on open innovation platform (OIP) selection, focusing on their main criteria, requirements and needs. Six managers of a large company were interviewed about their experiences. This paper shows that platform selection is a combination of factors, and the creation of a company culture around OIP is very important in users' minds. Based on the results, we propose a list of selection criteria and dimensions for OIP classification. Our findings showed that criteria include ease of access, ease of innovation process, ease of integration and compatibility, as well as cost, fast, secure, differentiation for various user groups and the method of evaluating ideas. These results can be useful to support managers in their decision-making processes when selecting OIPs, in addition to helping platform designers and researchers.

Category

Academic chapter/article/Conference paper

Client

  • Research Council of Norway (RCN) / 203432

Language

English

Author(s)

Affiliation

  • SINTEF Digital / Sustainable Communication Technologies
  • University of Oslo

Year

2014

Publisher

International symposium of product innovation management

Book

The Proceedings of The XXV ISPIM Conference

ISBN

978-952-265-591-2

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