Abstract
This thesis examines digital communication in the cervical cancer screening program. Screening participant's experiences and informational needs are examined through qualitative interviews and thematic analysis. Phenomenological concepts of illness versus disease, the lived body and illness narratives are used for understanding and conceptualizing the research findings. The overarching theme identified is a conflict between the clinical concept of illness and the patient's experienced illness.
The results are viewed in light of previous research in cervical screening participants’ knowledge, emotions, and informational needs, and research on digital communication in healthcare. The study implications for healthcare are discussed and possible solutions are suggested. Most importantly I argue for more information and attention to communicating risks without over-communicating danger. The most important goal should be to decrease fear and uncertainty among patients that the current communication is contributing to. The study sheds light on an important user group and the challenges they face, but it also illustrates that more research is needed.