Organizational requirements in open service innovation
Open innovation software is regarded as valuable for involving users and stakeholders in service innovation. This paper discusses findings from a qualitative study where nine middlemanagers in a large service-company were interviewed about their experiences of an open innovation portal within their company. Results show that realizing the benefits of open innovation software demands: (1) that users see the value of participating; (2) an elaborate and reliable method for idea and innovation management; and (3) a strategy for leveraging the added value of networked innovation.
Academic chapter/article/Conference paper
- Research Council of Norway (RCN) / 193090
- Marika Lüders
- SINTEF Digital / Software and Service Innovation
Innovation through Social Media : ISM 2012 workshop proceedings, Oslo, Norway, December 3, 2012
41 - 49