Abstract
Open innovation software is regarded as valuable for involving users and stakeholders in service innovation. This paper discusses findings from a qualitative study where nine middlemanagers in a large service-company were interviewed about their experiences of an open innovation portal within their company. Results show that realizing the benefits of open innovation software demands: (1) that users see the value of participating; (2) an elaborate and reliable method for idea and innovation management; and (3) a strategy for leveraging the added value of networked innovation.