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Safe and Sustainable Development of AI tools for German Primary Care

Abstract

This report presents findings from a study exploring how German general practitioners (GPs) perceive, test, and evaluate Deximed’s emerging AI‑based tools. During a workshop, participants engaged hands‑on with both an AI‑supported transcription system and a clinical-conversation partner chatbot. Following the workshop, the chatbot was made available for continued real‑world testing, and GPs were interviewed again after 7–8 weeks to capture their experiences of using this beta version in everyday practice. Across the study, GPs expressed strong interest in AI for reducing documentation burden and improving rapid access to concise, trustworthy clinical information. While many found the chatbot intuitive and helpful for routine, low‑risk queries, concerns related to accuracy, data protection, medico‑legal responsibility, and workflow integration remained central. Overall, the findings highlight clear opportunities for AI to support efficiency and patient communication in primary care, while underscoring the need for transparent design, robust governance, and close alignment with clinical routines and professional responsibilities.
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Category

Research report

Language

English

Affiliation

  • SINTEF Digital / Software Engineering, Safety and Security
  • SINTEF Digital / Health Research

Date

08.04.2026

Year

2026

Publisher

SINTEF Digital

Issue

2026-00192

ISBN

9788214086836

View this publication at Norwegian Research Information Repository