Selected publications
2023
Halvorsrud, R., Sanchez, O. R., Boletsis, C., & Skjuve, M. (2023). Involving users in the development of a modeling language for customer journeys. Software and Systems Modeling, 22, 1589–1618 (see paper)
Boletsis, C., Orni, S. N., & Halvorsrud, R. (2023). The HORM Diagramming Tool: A domain-specific modelling tool for SME cybersecurity awareness. In Proceedings of VISIGRAPP 2023 (pp. 203-213). SCITEPRESS – Science and Technology Publications (see paper)
Luan, K., Halvorsrud, R., & Boletsis, C. (2023). Evaluation of a tool to increase cybersecurity awareness among non-experts (SME employees). In Proceedings of the International Conference on Information Systems Security and Privacy (ICISSP 2023) (pp. 509-518). SCITEPRESS – Science and Technology Publications (see paper)
Klonteig, S., Li, J., & Halvorsrud, R. (2023). “My Heart Jumped. Do I Have Cancer?”—Results of a co-design study with cervical cancer screening participants. In Human-Centered Service Design for Healthcare Transformation: Development, Innovation, Change (pp. 329-351). Cham: Springer International Publishing (see authors' version of paper)
Skjuve, M., Følstad, A., & Brandtzaeg, P. B. (2023). The user experience of ChatGPT: Findings from a questionnaire study of early users. In Proceedings of the 5th International Conference on Conversational User Interfaces (pp. 1-10). New York, NY: ACM (see paper)
Skjuve, M., Følstad, A., & Brandtzæg, P. B. (2023). A longitudinal study of self-disclosure in human–chatbot relationships. Interacting with Computers, 35(1), 24-39 (see paper)
Jagatheesaperumal, S. K., Rajkumar, S., Suresh, J. V., Gumaei, A. H., Alhakbani, N., Uddin, M. Z., & Hassan, M. M. (2023). An IoT-based framework for personalized health assessment and recommendations Using Machine Learning. Mathematics, 11(12), 2758 (see paper)
Põldvere, N., Uddin, Z., & Thomas, A. (2023). The PolitiFact-Oslo Corpus: A new dataset for fake news analysis and detection. Information, 14(12), 627 (see paper)
Dysthe, K. K., Røssberg, J. I., Brandtzaeg, P. B., Skjuve, M., Haavet, O. R., Følstad, A., & Klovning, A. (2023). Analyzing user-generated web-based posts of adolescents’ emotional, behavioral, and symptom responses to beliefs about depression: Qualitative thematic analysis. Journal of medical internet research, 25, e37289 (see paper)
Khademi, N., Bjelland, H., Nilsson, E. G., & Boletsis, K. (2023). RiskTUN: An ICT-based concept for a riskaware decision support system for tunnel safety. Tenth International Symposium on Tunnel Safety and Security, Stavanger, Norway (see authors version of paper)
Karahasanović, A., & Culén, A. L. (2023). Project-based learning in human–computer interaction: a service‐dominant logic approach. Interactive Technology and Smart Education, 20(1), 122-141 (see preprint of paper)
Prillard, O., Karahasanovic, A., & Culén, A. L. (2023). Sustainability driven MaaS for rural areas. In 2023 8th International Conference on Smart and Sustainable Technologies (SpliTech) (pp. 1-4). IEEE (see paper)
Hobert, S., Følstad, A., & Law, E. L. C. (2023). Chatbots for active learning: A case of phishing email identification. International Journal of Human-Computer Studies, 179, 103108 (see paper)
Følstad, A., Larsen, A. G., & Bjerkreim-Hanssen, N. (2023). The human likeness of government chatbots – An empirical study from Norwegian municipalities. In Proceedings of the International Conference on Electronic Government (pp. 111-127). Cham, Switzerland: Springer Nature (see authors' version of paper)
Følstad, A., & Bjerkreim-Hanssen, N. (2023). User interactions with a municipality chatbot—lessons learnt from dialogue analysis. International Journal of Human–Computer Interaction, 1-14 (see paper)
2022
Boletsis, C., & Chasanidou, D. (2022). A Typology of Virtual Reality Locomotion Techniques. Multimodal Technologies and Interaction, 6(9), 72. (see paper)
Boletsis, C. (2022). The Gaia System: A Tabletop Projection Mapping System for Raising Environmental Awareness in Islands and Coastal Areas. In Proceedings of the 15th International Conference on Pervasive Technologies Related to Assistive Environments – PETRA '22 (pp. 50-54). New York, NY: ACM (see paper)
Uddin, Z. (2022). Applied Machine Learning for Assisted Living. Cham, Switzerland: Springer Cham (see book)
Uddin, M. Z., Dysthe, K. K., Følstad, A., & Brandtzaeg, P. B. (2022). Deep learning for prediction of depressive symptoms in a large textual dataset. Neural Computing and Applications, 34(1), 721-744 (see paper)
Brandtzaeg, P. B., Skjuve, M., & Følstad, A. My AI Friend: How Users of a Social Chatbot Understand Their Human–AI Friendship. Human Communication Research, 48(3), 404-429 (see paper)
Skjuve, M., Følstad, A., Fostervold, K. I., & Brandtzaeg, P. B. (2022). A longitudinal study of human–chatbot relationships. International Journal of Human-Computer Studies, 168, 102903 (see paper)
Law, E. L. C., Følstad, A., & Van As, N. (2022). Effects of humanlikeness and conversational breakdown on trust in chatbots for customer service. In Nordic Human-Computer Interaction Conference, NordiCHI '22. New York, NY: ACM. (see paper)
Haugeland, I. K. F., Følstad, A., Taylor, C., & Bjørkli, C. A. (2022). Understanding the user experience of customer service chatbots: An experimental study of chatbot interaction design. International Journal of Human-Computer Studies, 161, 102788 (see paper)
Haug, C. J., & Halvorsrud, R. (2022). Co-designing Tools to Support Self-mastering of Multiple Sclerosis—A Serious Chronic Disease. In Service Design Practices for Healthcare Innovation (pp. 449-465). Cham, Switzerland: Springer Cham.
Karahasanović, A., & Culén, A. L. (2022). Project-based learning in human–computer interaction: a service‐dominant logic approach. Interactive Technology and Smart Education (see paper)
Li, J., and Skjuve, M. (2022). SMILE: SMart Inclusive Living Environments supporting aging in place using eHealth solutions. Project presentation at CONVERSATIONS 2022 – the 6th International Workshop on Chatbot Research, Applications, and Design. Amsterdam, the Netherlands, November 22-23 (see paper)
2021
Boletsis, C., Halvorsrud, R., Pickering, J. B., Phillips, S. C., & Surridge, M. (2021). Cybersecurity for SMEs: Introducing the human element into socio-technical cybersecurity risk assessment. In Proceedings of the 16th International Joint Conference on Computer Vision, Imaging and Computer Graphics Theory and Applications - VISIGRAPP 2021 (pp. 266-274). (see paper)
Uddin, M. Z., Dysthe, K. K., Følstad, A., & Brandtzaeg, P. B. (2021). Deep learning for prediction of depressive symptoms in a large textual dataset. Neural Computing and Applications. (see paper)
Uddin, M. Z., Seeberg, T. M., Kocbach, J., Liverud, A. E., Gonzalez, V., Sandbakk, Ø., & Meyer, F. (2021). Estimation of mechanical power output employing deep learning on inertial measurement data in roller ski skating. Sensors, 21(19). (see paper)
Karahasanović, A., Følstad, A., & Schittekat, P. (2021). Putting a face on algorithms: Personas for modeling artificial intelligence. In International Conference on Human-Computer Interaction (pp. 229-240). Springer, Cham.
Følstad, A., Araujo, T., Law, E. L. C., Brandtzaeg, P. B., Papadopoulos, S., Reis, L., ... & Luger, E. (2021). Future directions for chatbot research: an interdisciplinary research agenda. Computing, 103, 2915–2942. (see paper)
Brandtzaeg, P. B., Skjuve, M., Kristoffer Dysthe, K. K., & Følstad, A. (2021). When the social becomes non-human: Young people's perception of social support in chatbots. In Proceedings of the 2021 CHI Conference on Human Factors in Computing Systems. New York, NY: ACM. (see paper - author version)
Følstad, A., Araujo, T., Papadopoulos, S., Law, E. L. C., Luger, E., Goodwin, M., & Brandtzaeg, P. B. (Eds.). (2021). Chatbot Research and Design: 4th International Workshop, CONVERSATIONS 2020, Revised Selected Papers (Vol. 12604). Springer Nature. (see preprints of papers in edited proceedings)
Følstad, A., & Taylor, C. (2021). Investigating the user experience of customer service chatbot interaction: a framework for qualitative analysis of chatbot dialogues. Quality and User Experience, 6(1). (see paper)
2020
Boletsis, C. (2020). A review of automated speech-based interaction for cognitive screening. Multimodal Technologies and Interaction, 4(4). (see paper)
Boletsis, C. (2020). A user experience questionnaire for VR locomotion: Formulation and preliminary evaluation. In International Conference on Augmented Reality, Virtual Reality and Computer Graphics (pp. 157-167). Springer, Cham. (see paper - author version)
Boletsis, C., & Karahasanovic, A. (2020). Immersive technologies in retail: Practices of augmented and virtual reality. In Proceedings of the 4th International Conference on Computer-Human Interaction Research and Applications (CHIRA 2020), pages 281-290. (see paper - author version)
Uddin, M. Z., & Nilsson, E. G. (2020). Emotion recognition using speech and neural structured learning to facilitate edge intelligence. Engineering Applications of Artificial Intelligence, 94.
Uddin, M. Z., Hassan, M. M., Alsanad, A., & Savaglio, C. (2020). A body sensor data fusion and deep recurrent neural network-based behavior recognition approach for robust healthcare. Information Fusion, 55, 105-115.
Karahasanović, A., Culén, A. L., Skjetne, J. H., & Hasle, G. (2020). Key performance indicators in design for sustainable rural transport. IADIS International Journal on Computer Science & Information Systems, 15(2). (see paper)
Karahasanovic, A., Culén, A. L., Skjetne, J. H., & Hasle, G. (2020). Designing for transitions in rural transport. MCCSIS 2020, Proceedings of the International Conferences: ICT, Society and Human Beings 2020; Connected Smart Cities 2020; Web Based Communities and Social Media 2020 (pp. 57-64). (see paper - author version)
Følstad, A., & Brandtzaeg, P. B. (2020). Users' experiences with chatbots: findings from a questionnaire study. Quality and User Experience, 5(1). (see paper)
Følstad, A., Araujo, T., Papadopoulos, S., Law, E. L. C., Granmo, O. C., Luger, E., & Brandtzaeg, P. B. (Eds.). (2020). Chatbot Research and Design: Third International Workshop, CONVERSATIONS 2019, Revised Selected Papers (Vol. 11970). Springer Nature. (see preprints of papers in edited proceedings)
Følstad, A., & Halvorsrud, R. (2020). Communicating service offers in a conversational user interface: An exploratory study of user preferences in chatbot interaction. In Proceedings of the 32nd Australian Conference on Human-Computer Interaction (pp. 671-676). (see paper - author version)
2019
Boletsis, C., & Cedergren, J. E. (2019). VR Locomotion in the New Era of Virtual Reality: An Empirical Comparison of Prevalent Techniques. Advances in Human-Computer Interaction, Article ID 7420781. (see paper)
Boletsis, C., & Kongsvik, S. (2019). Controller-based Text-input Techniques for Virtual Reality: An Empirical Comparison. International Journal of Virtual Reality, 19(3), 2-15. (see paper)
Boletsis, C., & Kongsvik, S. (2019). Text Input in Virtual Reality: A Preliminary Evaluation of the Drum-Like VR Keyboard. Technologies, 7(2), 31. (see paper)
Følstad, A., & Skjuve, M. (2019). Chatbots for customer service: user experience and motivation. In Proceedings of the 1st International Conference on Conversational User Interfaces. ACM. (see author version of paper)
Nordheim, C. B., Følstad, A., & Bjørkli, C. A. (2019). An Initial Model of Trust in Chatbots for Customer Service—Findings from a Questionnaire Study. Interacting with Computers, 31(3), 317-335.
Skjuve, M., Haugstveit, I. M., Følstad, A., & Brandtzaeg, P. B. (2019). Help! Is my Chatbot Falling into the Uncanny Valley?: An Empirical Study of User Experience in Human-Chatbot Interaction. Human Technology, 15(1). (see paper)
Karahasanović, A., Zeh, T., Eide, A. W., Schittekat, P., Swendgaard, H. E., Bakhrankova, K., ... & Gräupl, T. (2019). Can Holistic Optimization Improve Airport Air Traffic Management Performance? IEEE Aerospace and Electronic Systems Magazine, 34(5), 12-20. (see paper)
Halvorsrud, R., Lillegaard, A. L., Røhne, M., & Jensen, A. M. (2019). Managing complex patient journeys in healthcare. In Service Design and Service Thinking in Healthcare and Hospital Management (pp. 329-346). Springer, Cham. (see author version of chapter)
Brandtzaeg, P. B., & Chaparro-Domínguez, M. Á. (2018). From youthful experimentation to professional identity: Understanding identity transitions in social media. YOUNG, 1-18. (see paper)
2018
Boletsis, C., & Chasanidou, D. (2018). Audio augmented reality in public transport for exploring tourist sites. In Proceedings of the 10th Nordic Conference on Human-Computer Interaction (pp. 721-725). ACM. (See author version of the paper)
Boletsis, C. (2018). VR service walkthrough: A virtual reality-based method for service prototyping. In Proceedings of the ServDes. 2018 Conference. (See author version of the paper)
Boletsis, C., & Karahasanovic, A. (2018). Augmented Reality and Virtual Reality for Retail Innovation. Magma - Tidsskrift for økonomi og ledelse, 7, 49-59. (See author version of the paper
Følstad, A., Nordheim, C. B., & Bjørkli, C. A. (2018). What makes users trust a chatbot for customer service? An exploratory interview study. In International Conference on Internet Science (pp. 194-208). Springer, Cham. (See author version of the paper)
Brandtzaeg, P. B., & Følstad, A. (2018). Chatbots: changing user needs and motivations. interactions, 25(5), 38-43. (See author version of the paper)
Følstad, A., & Kvale, K. (2018). Customer journeys: a systematic literature review. Journal of Service Theory and Practice, 28(2), 196-227. (See author version of the paper)
Brandtzæg, P. B., Følstad, A., & Heim, J. (2018). Enjoyment: lessons from Karasek. In Funology 2 (pp. 331-341). Springer, Cham. (See author version of the book chapter)
Følstad, A., Skjuve, M., Haugstveit, I. M., & Lech, T. C. (2018). Sharing economy services as human-machine networks: Implications for policy making. In Proceedings of the 19th Annual International Conference on Digital Government Research (paper no. 3). ACM. (See author version of the paper)
Følstad, A., & Kvale, K. (2018). Using the Net Promoter Score to support service design: Digging for gold in customer free-text reports. In Proceedings of the ServDes. 2018 Conference (pp. 512-522). Linköping University Electronic Press. (See author version of the paper)
Skjuve, M., & Brandtzæg, P. B. (2018). Chatbots as a new user interface for providing health information to young people. Youth and news in a digital media environment–Nordic-Baltic perspectives. (See author version of the chapter)
Brandtzaeg, P. B., Pultier, A., & Moen, G. M. (2019). Losing control to data-hungry apps: A mixed-methods approach to mobile app privacy. Social Science Computer Review, 37(4), 466-488. (See author version of the paper)
Brandtzaeg, P. B., & Lüders, M. (2018). Time collapse in social media: Extending the context collapse. Social Media+ Society, 4(1), 1-10. (See author version of the paper)
Følstad, A., Skjuve, M., & Brandtzaeg, P. B. (2018). Different Chatbots for Different Purposes: Towards a Typology of Chatbots to Understand Interaction Design. In International Conference on Internet Science - proceedings of CONVERSATIONS 2018 (pp. 145-156). Springer, Cham. (See author version of the paper)
von Zernichow, R., Skjuve, M., & Halvorsrud, R. (2018). Customer Journey Heatmaps: a wake-up call. In Proceedings of the 10th Nordic Conference on Human-Computer Interaction (pp. 850-855). ACM. (See author version of the paper)
2017
Halvorsrud, R., & Kvale, K. (2017). Strengthening customer relationships through Customer Journey Analysis. In: M. Lüders, T. W. Andreassen, S. Clatworthy, & T. Hillestad (Eds.): Innovating for Trust (pp. 183-200). Cheltham, UK: Edward Elgar. (See chapter on Google Books)
Brandtzaeg, P. B., & Følstad, A. (2017, November). Why people use chatbots. In Proceedings of the International Conference on Internet Science - INSCI 2017 (pp. 377-392). Springer, Cham. (See author version of the paper).
Følstad, A., & Brandtzæg, P. B. (2017). Chatbots and the new world of HCI. interactions, 24(4), 38-42. (See author version of the paper).
Brandtzaeg, P. B., & Følstad, A. (2017). Trust and distrust in online fact-checking services. Communications of the ACM, 60(9), 65-71. (See author version of the paper).
Brandtzaeg, P. B. (2017). Facebook is no “Great equalizer” A big data approach to gender differences in civic engagement across countries. Social Science Computer Review, 35(1), 103-125. (See author version of the paper).
Karahasanovic, A., Holm, K. T., & Nejad, A. (2017). Design for Trust-Online Grocery Shopping. In International Conference on Interfaces and Human Computer Interaction, IHCI 2017, Lisbon, Portugal, 21–23 July 2017. (See author version of the paper).
Boletsis, C., Karahasanovic, A., & Fjuk, A. (2017). Virtual Bodystorming: Utilizing Virtual Reality for Prototyping in Service Design. In International Conference on Augmented Reality, Virtual Reality and Computer Graphics (pp. 279-288). Springer, Cham. (See author version of the paper).
Boletsis, C. (2017). The New Era of Virtual Reality Locomotion: A Systematic Literature Review of Techniques and a Proposed Typology. Multimodal Technologies and Interaction, 1(4),24. (See the paper).
Boletsis, C., Cedergren, J. E., & Kongsvik, S. (2017). HCI research in Virtual Reality: A discussion of problem-solving. In International Conference on Interfaces and Human Computer Interaction, IHCI 2017, Portugal, 21–23 July 2017. (See author version of the paper.)
Følstad, A., Engen, V., Haugstveit, I. M., & Pickering, J. B. (2017). Automation in human-machine networks: how increasing machine agency affects human agency. In International Conference on Man–Machine Interactions(pp. 72-81). Springer, Cham. (See author version of the paper).
Følstad, A. (2017). Users’ design feedback in usability evaluation: a literature review. Human-centric Computing and Information Sciences, 7(1), 19. (See the paper).
2016
Halvorsrud, R., Kvale, K., & Følstad, A. (2016). Improving service quality through customer journey analysis, Journal of Service Theory and Practice, 26(6), 840-867. (see author version of the paper)
Halvorsrud, R., Haugstveit, I. M., & Pultier, A. (2016, September). Evaluation of a modelling language for customer journeys. In IEEE Symposium on Visual Languages and Human-Centric Computing (VL/HCC), 2016 (pp. 40-48). IEEE. (see author version of the paper)
Brandtzaeg, P. B., Lüders, M., Spangenberg, J., Rath-Wiggins, L., & Følstad, A. (2016). Emerging journalistic verification practices concerning social media. Journalism Practice, 10(3), 323-342. (see author version of the paper)
Brandtzaeg, P. B. & Følstad, A. (Eds.) (2016). Special issue - Social media use and innovations. Journal of Media Innovations, 3(1).
Haugstveit, I. M., Halvorsrud, R., & Karahasanovic, A. (2016). Supporting Redesign of C2C Services Through Customer Journey Mapping. In Service Design Geographies. Proceedings of the ServDes2016 Conference (pp. 215-227). Linköping University Electronic Press.
Følstad, A., & Kvale, K. (2016): Delightful or efficient? How service recovery affects customer experience. In Proceedings of ServDes 2016 (pp. 40-52). Linköping, Sweden: Linköping University Electronic Press.
Nilsson, E. G., & Stølen, K. (2016). A case-based assessment of the FLUIDE framework for specifying emergency response user interfaces. In Proceedings of EICS'16 (pp. 97-107), ACM. (see author version of the paper)
Nilsson, E. G., & Stølen, K. (2016). The FLUIDE framework for specifying emergency response user interfaces employed to a search and rescue case. In Proceedings of ISCRAM 2016.
Chasanidou, D., & Karahasanovic, A. (2016). The Visibility of Ethics for Open Innovation Platforms. In Service Design Geographies. Proceedings of the ServDes2016 Conference (pp. 65-77). Linköping University Electronic Press.
Chasanidou, D., Elvesæter, B., & Berre, A. J. (2016). Enabling team collaboration with task management tools. In Proceedings of the 12th International Symposium on Open Collaboration (p. 20-29). ACM.
Eide, A. W., Pickering, J., B., Yasseri, T.,Bravos, G., Følstad, A., Engen, V., Tsvetkova, M., Meyer, E., Walland, P., Lüders, M. (2016). Human-Machine Networks: Towards a Typology and Profiling Framework. Proceedings of HCI International, Part 1, LNCS 9731 (pp. 11-22), Springer. (see author version of the paper)