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Amela Karahasanovic

Senior Research Scientist

Amela Karahasanovic

Senior Research Scientist

Amela Karahasanovic
Phone: 481 08 895
Department: Networked Systems and Services
Office: Oslo

Publications and responsibilities

Publications

Publication

Epilogue - Service Innovation Actor Engagement: An Integrative Model

https://www.sintef.no/en/publications/publication/?pubid=CRIStin+1551557

Purpose: While (customer) engagement has been proposed as a volitional concept, our structuration theory/S-D logic-informed analyses of actors’ (e.g. employees’) engagement in service innovation reveal engagement as a boundedly volitional theoretical entity. Engagement’s boundedly volitional nature ...

Authors Hollebeek Linda D. Andreassen Tor W. Smith Dale Grönquist Daniel Karahasanovic Amela Marquez Alvaro
Year 2018
Type Journal publication
Publication

Design for Trust - Online Grocery Shopping

https://www.sintef.no/en/publications/publication/?pubid=CRIStin+1497007

This paper presents our ongoing research into trust and the risks related to online grocery shopping. More specifically, we investigate how to increase customer trust when buying perishable products online. Online grocery shopping is an increasing trend in many countries, and several studies on trus...

Authors Karahasanovic Amela Holm Kristoffer T. Nejad Aria
Year 2017
Type Part of a book/report
Publication

Co-creation for innovation: why do customers get involved?

https://www.sintef.no/en/publications/publication/?pubid=CRIStin+1489985

Companies employ innovation platforms, like crowdsourcing and open innovation platforms, to gather ideas and engage their customers in service innovation processes. Although this might be a technically easy way for customer involvement in service innovation, companies need to understand the drivers ...

Authors Chasanidou Dimitra Karahasanovic Amela
Year 2017
Type Part of a book/report
Publication

DESIGN FOR TRUST – ONLINE GROCERY SHOPPING

https://www.sintef.no/en/publications/publication/?pubid=CRIStin+1486189

Presntation of the paper published at the Conference. Abstract. This paper presents our ongoing research into trust and the risks related to online grocery shopping. More specifically, we investigate how to increase customer trust when buying perishable products online. Online grocery shopping is an...

Authors Karahasanovic Amela Nejad Aria Holm Kristoffer
Year 2017
Type Conference lecture and academic presentation
Publication

Virtual Bodystorming: Utilizing Virtual Reality for Prototyping in Service Design

https://www.sintef.no/en/publications/publication/?pubid=CRIStin+1475187

The paper describes our ongoing work on a new prototyping method for service design, Virtual Bodystorming. Virtual Bodystorming utilizes Virtual Reality (VR) and enables the user to role-play the service scenario in a fully immersive and collaborative VR environment. In this environment, various ser...

Authors Boletsis Costas Karahasanovic Amela Fjuk Annita
Year 2017
Type Part of a book/report
View all publications at Cristin