It is of great importance to evaluate the operator workload during abnormal situations. Too high work load on the operators can draw attention from handling the situation in a correct manner.

The collection of documentation concerning “Organisation” should at least include job-, task- and timeline analysis for normal operation and a work load assessment for normal operations. This documentation should be used as a basis for evaluating the operator’s workload during crisis or stressful situations. This documentation should be produced by experienced human factor personnel.
A short example is given below.

Work load assessment example (Pdf - 20 Kb)