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Conversational Agents: Acting on the Wave of Research and Development

Conversational Agents: Acting on the Wave of Research and Development

Category
Part of a book/report
Abstract
In the last five years, work on software that interacts with people via typed or spoken natural language, called chatbots, intelligent assistants, social bots, virtual companions, non-human players, and so on, increased dramatically. Chatbots burst into prominence in 2016. Then came a wave of research, more development, and some use. The time is right to assess what we have learned from endeavouring to build conversational user interfaces that simulate quasi-human partners engaged in real conversations with real people. This workshop brings together people who developed or studied various conversational agents, to explore themes that include what works (and hasn't) in home, education, healthcare, and work settings, what we have learned from this about people and their activities, and social or ethical possibilities for good or risk.
Client
  • Norges forskningsråd / 270940
Language
English
Author(s)
  • Jaques Richard
  • Følstad Asbjørn
  • Gerber Elizabeth
  • Grudin Jonathan
  • Ewa Luger
  • Monroy-Hernández Andrés
  • Dakuo Wang
Affiliation
  • Microsoft Corporation
  • SINTEF Digital / Software and Service Innovation
  • Northwestern University
  • Edinburgh
  • University of Washington
  • IBM Research
Year
2019
Publisher
ACM Publications
Book
Extended Abstracts of the 2019 CHI Conference on Human Factors in Computing Systems
ISBN
978-1-4503-5971-9