Abstract
This study explores the integration of ChatGPT as a facilitative tool in complex design processes within a project-based Transformative Design course. Student teams collaborated with external partners on projects concerning democratization of trading, democratization of local manufacturing processes, and promoting social inclusion. The inquiry observed if ChatGPT positively contributes to such processes and, if so, in what ways. We focused on its impact on teamwork, creativity, and informed decision-making. Data collection involved recording design sessions with automatic transcription, conversation logs from ChatGPT, semi-structured team interviews, observations and an anonymized questionnaire. Our findings point to ChatGPT’s ability to offer better assistance with real-life design processes - not as much in terms of creativity, but the ability to learn and get the information needed for design in complex and often novel domains. They also point to a shifting perception of human, technology, and world relationships.