Effects of humanlikeness and conversational breakdown on trust in chatbots for customer service
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Category
Academic chapter/article/Conference paper
Client
- Research Council of Norway (RCN) / 282244
Language
English
Author(s)
- Effie L.-C. Law
- Asbjørn Følstad
- Nena van As
Affiliation
- University of Durham
- SINTEF Digital / Sustainable Communication Technologies
- Diverse norske bedrifter og organisasjoner
Year
2022Publisher
Association for Computing Machinery (ACM)
Book
Proceedings of the 12th Nordic Conference on Human-Computer Interaction (NordiCHI’22)
ISBN
978-1-4503-9699-8