Understanding the user experience of customer service chatbots: An experimental study of chatbot interaction design

Client

• Research Council of Norway (RCN) / 282244

Author(s)

• Isabel Kathleen Fornell Haugeland
• Asbjørn Følstad
• Cameron Taylor
• Cato Bjørkli

Affiliation

• University of Oslo
• SINTEF Digital / Sustainable Communication Technologies
• Diverse norske bedrifter og organisasjoner

DOI