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Understanding the user experience of customer service chatbots: What can we learn from customer satisfaction surveys?

Category

Academic chapter/article/Conference paper

Client

  • Research Council of Norway (RCN) / 270940

Language

English

Author(s)

Affiliation

  • Telenor
  • SINTEF Digital / Software and Service Innovation

Year

2021

Publisher

Springer

Book

Chatbot Research and Design: 4th International Workshop, CONVERSATIONS 2020, Virtual Event, November 23–24, 2020, Revised Selected Papers.

Issue

12604

ISBN

978-3-030-68287-3

Page(s)

205 - 218

View this publication at Cristin