To main content

Digital transformation of a traditional business model: A case study from the maritime industry

Abstract

Research on the digital transformation of business models has shown how digital technologies change the creation, capture, promotion, and delivery of value. However, fewer studies empirically investigate how these elements change over time, especially in established companies. This paper reports longitudinal findings from an empirical case study of digital transformation in the maritime industry. The case company uses digital technology to change its traditional business of scheduling and conducting maritime inspection. The results show how changes in product strategy, revenue logic, distribution model, and service and implementation model introduce organizational tensions and how the company seeks to overcome them. We contribute by discussing how the transformation occurs in all business model elements simultaneously and highlighting an increased role of customer behavior management for value co-creation.

Category

Academic chapter

Language

English

Affiliation

  • SINTEF Digital / Software Engineering, Safety and Security

Year

2021

Publisher

Association for Information Systems (AIS)

Book

Proceedings of the European Conference on Information Systems (ECIS) 2021

ISBN

9781733632560

View this publication at Norwegian Research Information Repository