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Towards Super User-Centred Continuous Delivery: A Case Study

Abstract

To develop well designed socio-technical systems for a particular context user involvement is essential. Emerging software development approaches that enable continuous delivery of software functionalities provide new opportunities as to how users can be involved in shaping the design. We present a case study of a software project at a Norwegian engineering and construction company in their effort to move towards a user-centred development approach that leverages on continuous delivery principles. We investigate how user representatives in form of super users have been involved in the process and their role in forming and implementing new digital technology in practice. We conclude that utilising super users have been instrumental to design a system that meet users’ needs. Providing opportunities to test the system in a production environment gave rise to new ideas on how to further refine the design. Involving super users also facilitated system adoption among workers.
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Category

Academic chapter

Language

English

Author(s)

Affiliation

  • SINTEF Digital / Health Research
  • Norwegian University of Science and Technology

Year

2020

Publisher

Springer

Book

Human-Centered Software Engineering 8th IFIP WG 13.2 International Working Conference, HCSE 2020, Eindhoven, The Netherlands, November 30 – December 2, 2020, Proceedings

ISBN

9783030642662

Page(s)

152 - 165

View this publication at Norwegian Research Information Repository