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An Examination of Task-Technology Fit in Public Administration and Management: A Configurational Approach

Abstract

The value of Artificial Intelligence (AI) in augmenting or even replacing human decision-making in the organizational context is gaining momentum in the last few years. A growing number of organizations are now experimenting with different approaches to support and shape their operations. Nevertheless, there has been a disproportionate amount of attention on the potential and value that AI can deliver to private companies, with very limited empirical attention focusing on the private sector. The purpose of this research is to examine the current state of AI use in municipalities in Norway, what future aspirations are, as well as identify the challenges that exist in realizing them. To investigate these issues, we build on a survey study with respondents holding IT management positions in Norwegian municipalities. The results pinpoint to specific areas of AI applications that public bodies intend to invest in, as well as the most important challenges they face in making this transition.
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Category

Academic chapter

Language

English

Affiliation

  • SINTEF Digital / Technology Management
  • Norwegian University of Science and Technology

Year

2019

Publisher

Springer Publishing Company

Book

Digital Transformation for a Sustainable Society in the 21st Century. 18th IFIP WG 6.11 Conference on e-Business, e-Services, and e-Society, I3E 2019, Trondheim, Norway, September 18–20, 2019, Proceedings

ISBN

9783030293741

Page(s)

355 - 362

View this publication at Norwegian Research Information Repository