Abstract
The paper describes incentives for including the customer side in planning procedures of supplier/producer, system operator, network owner and to some extent the market operator in deregulated power markets. The incentives are changed from traditional thinking in regulated regimes. The paper describes functions and services offered to the end-use customer promoted by the new incentives for power system planning. Main observations from the rapidly developing ICT (information and communication technology) are combined with the need of new services and functions and gives future trends in utilisation of technology for "win-win" relations with customers. A completely new problem for network owners as well as system operators in a market with clearly defined roles and functions, is the risk of liability for compensation regarding poor quality of supply and detection of outages.