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Customer journey measures: Adapting CX metrics for service design

Category

Professional article

Language

English

Author(s)

Affiliation

  • SINTEF Digital / Sustainable Communication Technologies
  • Telenor

Year

2016

Published in

Touchpoint

ISSN

2940-2778

Volume

8

Issue

1

Page(s)

59 - 64

View this publication at Norwegian Research Information Repository