Customer journey measures: Adapting CX metrics for service design
Category
Professional article
Language
English
Author(s)
- Asbjørn Følstad
- Knut Kvale
Affiliation
- SINTEF Digital / Sustainable Communication Technologies
- Telenor
Year
2016Published in
Touchpoint
ISSN
2940-2778
Volume
8
Issue
1
Page(s)
59 - 64
View this publication at Norwegian Research Information Repository